Service Support Professional
10 hours ago
**Job Title:** Electrical Service Support Technician
**Company Overview:** Our client, a well-established manufacturing company, is seeking a skilled Electrical Service Support Technician to join their team.
**Salary:** £42,000 - £44,000 per annum, including private health insurance, life assurance, and generous holiday entitlement.
**Job Description:** This role involves providing expert technical support to customers via telephone, email, or other digital channels, resolving issues and problems in a timely and professional manner.
**Responsibilities:**
- Utilize advanced remote fault finding techniques using our proprietary Remote Monitoring tool.
- Detect and diagnose electrical faults, interpreting electrical drawings, wiring diagrams, and circuit diagrams.
- Analyze mechanical fault diagnosis, interpreting 2D and 3D mechanical drawings, understanding measurements, and tolerances.
- Manage spare parts inventory, sourcing parts, generating quotations, and processing orders.
- Collaborate with Service Technicians before scheduled work, ensuring seamless execution of tasks on site.
- Collect and update commissioning information and release codes in our database.
**Requirements:**
- Possess Electrical or Electronic Engineering qualifications, such as City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above).
- Proven experience in electrical fault finding, either on-site or remotely.
- Excellent customer service and communication skills, both written and verbal.
- Meticulous, accurate, and confident individual with a strong ability to close tasks efficiently.
- Familiarity with basic computer applications, including Word and Excel.
- Fluent English language proficiency, including technical terminology.
**Location:** The ideal candidate will be located within commutable distance from Crawley, Horsham, East Grinstead, Redhill, Croydon, Brighton, and surrounding areas.
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