Senior Account Manager

4 weeks ago

London, Greater London, United Kingdom City Relay Full time
Job Title: Junior Host Account Manager

We are seeking a highly motivated and organized Junior Host Account Manager to join our dynamic team at City Relay. This role is critical to ensuring that all units under management are performing optimally in terms of occupancy, pricing, and overall guest satisfaction.

Key Responsibilities:
  • Portfolio Management:
    Manage a portfolio of approximately 100 properties, ensuring they meet company and client expectations for performance. Analyze key performance metrics (occupancy rates, revenue, guest feedback, etc.) and regularly review and adjust pricing strategies based on market trends and property performance.
  • Performance Optimisation:
    Work with the management team to develop and implement strategies that enhance the performance of each property. Conduct periodic reviews of property listings to ensure high-quality presentation and market competitiveness.
  • Client Relationship Management:
    Build and maintain strong relationships with property owners, acting as a trusted advisor. Proactively communicate any issues or opportunities related to property performance.
  • Team Collaboration:
    Liaise with marketing, customer service, maintenance, and housekeeping teams to ensure smooth property management operations. Collaborate with internal teams to identify opportunities for service improvements and business growth.

Requirements:
1-2+ years experience in account management and client relations. Hospitality background or tourism are a bonus. Passionate about hospitality and Airbnb services. Tech-savvy. Excellent planning and time management skills. Excellent verbal and written communications skills. Good understanding of building and maintaining relationships. Keen to learn and grow with the company.

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