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Care Coordinator
2 months ago
At Adelaide Care Ltd, we are seeking a highly skilled and experienced Deputy Care Manager to join our team. As a key member of our management team, you will play a vital role in ensuring the delivery of high-quality homecare services to our clients.
Key Responsibilities:- Manage the day-to-day running of the branch, ensuring efficient and effective service delivery.
- Allocate resources and monitor performance to deliver high-quality homecare to customers.
- Lead and manage the staff team, providing sound leadership and support to ensure staff are clear about their duties and responsibilities.
- Manage the day-to-day functionality of the branch, ensuring compliance with legislative requirements and company policies.
- Be responsible for the safe delivery of the service, undertaking training and development to stay up-to-date with best practice and changes in company policy and regulations.
- Monitor health and safety in the workplace and in the field, maintaining accurate records and reporting systems.
- Effectively manage and record complaints and incidents, carrying out investigations to make improvements.
- Provide an excellent service to clients and customers, promoting their rights and dignity.
- Lead, manage, support, and mentor staff, adhering to the code of conduct and confidentiality.
- Work with the HR Manager to manage the effective recruitment, induction, and training of staff.
- Identify ongoing training needs and ensure staff are up-to-date with current best practice.
- Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs.
- Implement company policy and procedures in relation to managing absence, disciplinary, capability, and grievance matters.
- Provide information, guidance, and ongoing supervision to enable staff to effectively and safely carry out their roles.
- Carry out annual appraisals and monitoring of staff performance.
- Ensure all emergency on-call issues are dealt with effectively.
- Promote the business, attending external meetings and representing the service in a positive manner.
- Participate in the growth and development of the business, working with the senior management team to achieve sales targets and deliver within budget.
- Provide weekly, monthly, quarterly, and annual reports to the Senior Management.
- Complete regular monthly audits of client and carer files.
