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Adoptions Coordinator: Newport
2 months ago
We are seeking an experienced and compassionate Adoptions Coordinator to join our Rehoming & Fostering team at our Rehoming, advice & Behaviour unit in Newport. As an Adoptions Coordinator, you will play a critical role in ensuring the adoption process is thorough, efficient, and follows internal guidelines, moving assessed pets to new homes as quickly as possible.
Key Responsibilities- Ensure the adoption process is thorough and efficient, following internal guidelines and procedures.
- Work closely with Pet Welfare Assistants at the Centre and other Adoptions and Admissions Coordinators across the Rehoming and Fostering network to match pets with suitable adopters.
- Make key decisions proactively managing our pool of homes, matching each pet with the perfect adopter, and providing post-adoption support when required.
- Develop and maintain relationships with adopters, providing excellent customer service and ensuring a positive adoption experience.
- Collaborate with the team to identify and address any issues or concerns related to the adoption process.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, adopters, and other stakeholders.
- Experience of working in a client-facing role in a similar, animal-related environment, with a strong understanding of pet welfare and behavior.
- Ability to work independently and as part of a team, with a high level of organization and time management skills.
- Strong problem-solving skills, with the ability to think critically and make sound decisions in a fast-paced environment.
- Emotional intelligence, with the ability to empathize with adopters and provide support when needed.
- A competitive salary and benefits package, including a generous holiday allowance and pension scheme.
- Opportunities for professional development and continuing education in animal welfare and behavior.
- A supportive and collaborative work environment, with a strong focus on teamwork and communication.
- The chance to make a real difference in the lives of pets and their owners, and to be part of a dedicated team that is passionate about animal welfare.
