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Software Support Specialist
2 months ago
Are you a tech-savvy problem-solver eager to navigate the exciting world of IT? This role is for a cross-platform IT support position at a renowned elite educational institution. Your core duty will be to contribute to the flawless operation of the IT network and systems. This includes hands-on support to staff, students, and other members of the community, in addition to participating in the evolution of the IT needs.
Key Responsibilities- Provide support for Windows operating systems (desktop and server), including installation and configuration.
- Support Apple iOS/macOS, including installation and configuration.
- Manage and administer Microsoft Office and 365, including Active Directory, Teams, OneDrive, and SharePoint.
- Utilize MDM software e.g. JAMF Pro, Intune.
- Configure and troubleshoot network issues.
- Support audio-visual technologies.
- Collaborate with the IT team to identify and implement process improvements.
- Develop and maintain technical documentation and knowledge base articles.
This is an excellent opportunity to make a tangible difference within the school community and contribute to the evolution of the IT landscape.
