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Senior Key Account Manager

2 months ago

Belfast, United Kingdom Staffline Recruitment Ireland Full time £25,000 - £30,000
Job Description

Job Title: Senior Key Account Manager

Location: Belfast, Northern Ireland

Contract Type: Full-Time, Permanent

Holidays: 36 days annual leave including Public Holidays

We are seeking an experienced Senior Key Account Manager to join our team at Staffline Recruitment Ireland. As a Senior Key Account Manager, you will be responsible for managing a team of Key Account Executives and overseeing the delivery of comprehensive services that ensure the efficiency, effectiveness, and profitability of our client contracts.

Key Responsibilities:
  • Staff Management:
    • Lead, coach, and develop a team of Key Account Executives, ensuring they meet their performance objectives and KPIs.
    • Conduct regular 1-2-1 meetings and annual appraisals to support team development.
  • Client Management:
    • Work closely with the Client Relationship Business Partner to provide innovative service delivery solutions that add value.
    • Regularly review client services, assess performance, and implement improvements.
    • Manage client feedback and satisfaction surveys, ensuring timely responses and action plans.
    • Ensure all recruitment activities comply with legal and ethical standards.
    • Maintain accurate worker and employee records, ensuring compliance with company policies and statutory requirements.
    • Oversee payroll processes, ensuring candidates are paid accurately and on time.
    • Meet contract SLAs, KPIs, and resourcing metrics.
    • Support branch quality audits and client ethical audits as required.
Requirements:
  • Minimum of 1 year of direct line management experience, ideally in a recruitment environment.
  • Proven experience in account management or a similar customer-facing role.
  • Strong administrative skills with proficiency in Microsoft Office (Outlook, Word, Excel).
  • Excellent communication and relationship-building skills.
What We Offer:
  • Competitive salary with OTE up to £36,000.
  • Reward and recognition scheme, private healthcare, life assurance, and pension.
  • Generous holiday allowance with 36 days annual leave including public holidays.