Senior Parts Operations Manager

4 weeks ago


Tunbridge Wells, Kent, United Kingdom Marshall Motor Group Full time
Job Description

We are seeking a highly experienced and skilled General Manager to lead our retail parts branch in Tunbridge Wells. Reporting to our Group Aftersales Director, this role will see you overseeing day-to-day operations in a busy retail parts branch, working on a full-time, permanent basis.

Key Responsibilities:

  • Provide leadership and direction to a team comprising a Sales Manager, Warehouse Operatives, Sales/Customer Service Reps and Drivers
  • Ensure the branch achieves optimum market penetration by maximising sales of parts to trade and retail outlets
  • Achieve the highest level of customer care and satisfaction for the branch at all times
  • Manage parts stock levels and keep debtors to a minimum
  • Ensure the accurate and timely completion of all department administration and operational data
  • Develop a marketing and publicity strategy to promote all products and services effectively
  • Brief the team regarding department objectives and give regular feedback on achievements
  • Develop and maintain a professional working relationship with representatives from VWG/TPS
  • Ensure the systematic recruitment, induction, and performance management of all department employees and aim to stabilise staff turnover by leading a motivated, productive and rewarded team

Requirements:

  • Strong leadership skills with the ability to motivate a team
  • A professional and calm approach with strong stakeholder management skills
  • A commitment to the Marshall Values of People, Customers, Integrity and Innovation

Marshall Motor Group is an equal opportunities employer and welcomes applications from all qualified candidates.



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