Trade Floor Support Specialist
4 weeks ago
As a Trade Floor Support Analyst at Macquarie Group, you will be part of a dynamic team that provides technical support to traders and the wider trading business. Your role will involve responding to technical issues, providing face-to-face support, and engaging with customers through various digital platforms.
Key Responsibilities- Provide technical support to traders and the trading business
- Respond to technical issues and provide solutions
- Engage with customers through various digital platforms
- Collaborate with the Tech Assist team to resolve technical issues
- 3-5+ years of experience in a help desk or desktop support role
- Completion of courses in a PC/IT field is desirable
- Strong communication and relationship management skills
- Ability to problem solve in a fast-paced environment
Macquarie Group is a global financial services group operating in 34 markets. We are committed to providing a working environment that embraces diversity, equity, and inclusion. Our team is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications, and designing tomorrow's technology solutions.
Benefits- Hybrid and flexible working arrangements
- One wellbeing leave day per year and minimum 25 days of annual leave
- Primary carers are eligible for minimum 20 weeks paid leave and minimum 6 weeks for secondary carer
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, psychological, and financial wellbeing
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