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Host

2 months ago

London, Greater London, United Kingdom Accor Full time
Host Opportunity at Raffles London at The OWO

At Raffles London at The OWO, we are seeking a skilled and friendly Host to join our team. As a Host, you will be responsible for delivering exceptional guest experiences, ensuring that every interaction is warm, welcoming, and memorable.

Key Responsibilities:
  • Manage guest queries in a timely and efficient manner, providing accurate and helpful information.
  • Ensure knowledge of menu offerings and systems, making recommendations to guests as needed.
  • Follow correct reporting procedures to address any issues that may arise.
  • Maintain a high level of grooming and personal hygiene, adhering to our uniform dress code and standards.
  • Assist callers courteously and promptly, taking messages and passing them on to the appropriate person.
  • Accompany guests to their tables and ensure their welfare throughout their stay.
  • Provide orientation to guests, answering questions about the brand, concept, food, and artists featured in the restaurant.
  • Comply with restaurant security, fire regulations, and health and safety legislation.
  • Commit to sustainable practices, reducing waste and promoting environmentally friendly purchasing.
Requirements:
  • Excellent communication and interpersonal skills, with a positive attitude and strong work ethic.
  • Previous experience in a customer service role, preferably in the hotel, leisure, or retail sector.
  • Good grooming standards and a commitment to maintaining a high level of personal hygiene.
  • Good communication skills, both written and verbal.
  • Previous relevant experience as a Host or in a similar role.
Why Join Our Team?

As a member of our team, you will enjoy a range of benefits, including:

  • 28 days' holiday, including bank holidays, plus a day extra for every year of service up to 5 years.
  • Staff meals while on duty.
  • Free dry cleaning for uniform.
  • Employer pension contribution of 3%.
  • Enhanced sick pay.
  • Enhanced maternity, paternity, and adoption pay.
  • Life Assurance 1x salary.
  • Employee assistance program, including virtual GP and financial advice.
  • Season ticket loans and cycle to work scheme.
  • Colleague gifting to celebrate special occasions.
  • Paid days off to move house or give back time to a charity of your choice.
  • Internal learning and development programs tailored to you.
  • Fun-filled events, whether that's a pub quiz, team run, or festive party.
  • Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
  • Worldwide development opportunities across Accor's extensive brand portfolio.

We are committed to creating a positive and inclusive work environment, where every colleague feels valued and supported. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest experiences, we would love to hear from you.