Customer Experience Team Lead
2 weeks ago
As an Assistant Retail Store Manager at the British Heart Foundation, you will be responsible for supporting the Store Manager with the day-to-day running of the store and taking full responsibility in their absence.
You will be responsible for inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values. Your contributions will contribute towards the success of your stores by:
- Ensuring the highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.
We offer a range of benefits including:
- 38 days annual leave (with the option to buy and sell leave)
- Holistic support leave of up to 10 additional days off each year
- Wagestream - claim early access to your wages as you earn them
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discount options for gym membership
- Discounts with a range of retailers
This role is subject to a satisfactory DBS check.
Estimated Salary: £35,000 - £40,000 per annum
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