Mid-Level Application Support Analyst

3 weeks ago


London, Greater London, United Kingdom Sequel Business Solutions Ltd Full time
About the Role

We are looking for an experienced Application Support Analyst to join our team at Sequel Business Solutions Ltd. As a key member of our IT service delivery team, you will play a crucial role in ensuring the smooth operation of our software applications.

Your main responsibilities will include investigating and resolving complex software issues, communicating effectively with clients and internal stakeholders, and escalating issues when necessary. You will also be required to develop an understanding of customer business environments, enhance product knowledge, and prioritize tasks to meet contract service level agreements.

The ideal candidate will have a strong understanding of software applications, excellent problem-solving skills, and the ability to work in a fast-paced environment. A formal tertiary qualification in computer science or a related field is also essential.

The salary for this position is estimated to be around £50,000 - £65,000 per annum, depending on experience.



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