Automotive Service Advisor

10 hours ago


Luton, Luton, United Kingdom Jago Consultants Full time
Service Advisor - Motor Vehicles

We are working with a Privately Owned Car Dealership who are actively seeking a Service Advisor to join their friendly team in the Luton area.

Job Role: Motor Vehicle Service Advisor

Salary: £25K basic with an OTE of around £32K

Hours: Monday to Friday 8.00pm with 1 hour lunch, 1 Saturday a month 8.00pm paid as overtime

Holiday: 20 days holiday plus all bank holidays per year

The successful Service Advisor will be responsible for:

  • Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
  • Advising on estimated costs of repairs and work to be undertaken
  • Selling additional products as appropriate to customers' needs
  • Advising on timescales and collection arrangements
  • Producing job cards on in-house computer system
  • Updating customer and vehicle records
  • Documenting all warranty work in accordance with manufacturer policy
  • Preparing and completing invoices

To be successful in this Service Advisor role, you will have:

  • Previous experience working as a Service Advisor within a motor garage
  • Full driving licence

As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular, our client is looking for someone with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.



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