Support Worker
4 weeks ago
**Job Summary**
We are seeking a dedicated and compassionate Support Worker to join our Young People's Service in Hounslow. As an Enhanced Support Worker, you will play a vital role in supporting young people to reach their full potential and live independently.
**Key Responsibilities**
- Key-working a caseload of young people, undertaking initial and continuous assessments of their needs and potential risks.
- Co-developing positive behaviour support plans with individuals to identify triggers and actions required for positive risk-taking.
- Supporting customers to engage with agreed support programmes, claim eligible benefits, and develop life skills.
- Motivating individuals to prepare and cook healthy meals safely, going shopping, and offering guidance on buying balanced nutritious food.
- Enabling customers to improve their skills to manage day-to-day activities, such as making telephone calls, dealing with correspondence, attending appointments, and form filling.
- Supporting customers to access other services, including CMHT, substance misuse agencies, and working in partnership with other agencies as part of the support planning process.
- Developing and maintaining links with key agencies and service providers in the local community.
- Leading on an area of specialism (ETE, health and wellbeing) and building partnerships and developing internal and external opportunities for service-users in this area.
- Supporting customers to maintain activities, including education, employment, training, informal accreditation, and volunteering opportunities.
- Promoting customers to develop social skills, positive and healthy relationships, and keeping safe in various settings.
- Engaging customers to place their voice, aspirations, and interests at the heart of service delivery, promoting inclusion, equality, diversity, and community cohesion.
**Requirements**
- An understanding of the issues facing young people.
- An awareness and understanding of the social, emotional, and wellbeing needs and mental health in relation to young people.
- An awareness of adolescent development and relevant theories, such as attachment theory.
- An awareness and understanding of child development and best practice in promoting healthy living and positive parenting skills.
- An understanding of the challenges young parents face and the skills to enable them to pursue their aspirations while parenting effectively.
- An understanding of the difficulties care leavers face and the skills to empower them to achieve their ambitions.
- An understanding of the difficulties NEET young people face and the skills to enable them to develop a sense of responsibility and independence in the community.
- An understanding of the challenges young offenders face and the skills to facilitate positive behaviour change and reintegration in the community.
- An understanding of the roles of different agencies involved in the care and support of young people with complex needs and chaotic lifestyles, Children's Social Care, CAMHS, etc.
- An understanding of safeguarding policies and procedures.
**What We Offer**
- A passion to support young people to reach their potential, succeed, and thrive independently, given the right support, with a 'can-do' attitude.
- A strong customer focus and commitment to putting customers' interests and voices at the heart of all aspects of provision.
- A commitment to asset-based approaches – considering what matters to individuals, not just what is the matter with customers.
- An outcomes focus and approach to working.
- Strong self-awareness and commitment to acting as a positive role model.
- A commitment to non-discriminatory practice and to promoting equality and diversity.
- A commitment to acting as a corporate parent in all aspects of practice where applicable.
- A commitment to effective joint working with partners to meet customers' needs.
- A strong sense of personal accountability.
- The ability to critically reflect on practice to improve future approaches.
- Engage in learning and development activity to increase knowledge and skills.
**Requirements**
- Up to NVQ Level 3 or equivalent or experience in the social care/charity sector.
- Ability to adapt to challenging environments.
- Excellent communication skills, both verbal and written.
- Ability to plan, manage, and evaluate outcome-focused activities and support programmes.
- Interpersonal skills to build relationships with young people in 1:1 and group settings.
- Strong personal resilience and excellent teamwork skills.
**Desirable**
- Understanding of the Service legal framework, including the Children Act and Homelessness legislation, and how to use it effectively.
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