Liability Claims Handler
3 weeks ago
Liability Claims Handler Opportunity
Location: Our office locations in Glasgow, Stoke-on-Trent, or Leeds require regular attendance for this role.
Hours: 35 hours per week, Monday to Friday
Our Opportunity:
Davies Group is seeking a skilled Liability Claims Handler to join our Casualty team. The ideal candidate will have experience with EL (Employer Liability)/PL (Public Liability) Claims and Liability investigation. This exciting opportunity will see the successful candidate working as part of a dedicated team providing a first-class proactive claims handling service to major clients.
What You'll Do:
- Liaise with Insurers, Policyholders, and Brokers
- Investigate allocated claims from the desk or via referral to a field adjuster for site investigation
- Obtain all necessary evidence and relevant documentation
- Determine appropriate actions for the resolution of the case
- Prepare detailed reports, where required, providing advice on policy indemnity, legal liability, quantum, and tactics
- Negotiate settlement where appropriate, within agreed authority limits
- Correspond with all parties professionally to proactively progress the case to conclusion
- Handle all cases in accordance with the client's requirements by referral to documented procedures at all times
- Maintain a proper reserve at all times by regular review
- Stay updated on any technical changes relevant to your role, including participating in training programmes facilitated by the company
Abilities and Knowledge:
Essential:
- Experience handling EL & PL claims is essential
- Knowledge of how to value an injury claim
- Knowledge of reserving philosophies desirable
- Knowledge of Civil Procedure Rules and the Claims Portal
Individual Skills:
- Good communications skills at all levels
- Excellent customer service
- The ability to work as part of a team
- Take responsibility for your own workload
- Must be able to demonstrate adaptability and flexibility
- Good planning and organisational skills
- Strong IT skills
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