Digital Operations Leader

1 week ago


London, Greater London, United Kingdom Clear Channel Full time

At Clear Channel, we're revolutionizing the Out-of-Home industry by transforming our digital landscape. We're seeking a highly skilled Head of Service to join our dynamic Tech Europe department.

The ideal candidate will lead the day-to-day service of our Digital Panel Network (~15,000) across Europe, ensuring every panel meets its target operating service levels for our customers and landlords.

This is an exceptional opportunity to work with a variety of cross-functional teams, including Senior Leaders across all operational regions. As a key member of our team, you'll collaborate with stakeholders to turn business vision into measurable outcomes, ensure network performance, and drive process optimization.

We offer a competitive salary of £80,000 - £100,000 per annum, depending on experience, plus a range of benefits, including flexible working, 33 paid holidays, and a company pension scheme.

Key Responsibilities:

  • Transform Vision into Action: Collaborate with stakeholders to turn the business vision into measurable, positive outcomes.
  • Network Performance and Incident Management: Ensure network performance, proactively identify issues, and lead technical efforts to restore services quickly.
  • Process and SLA Optimization: Develop and refine NOC processes, hold Service Providers accountable, and establish a warning system for breaches.

What We're Looking For:

  • Demonstrated success in a technical role within a Managed Service environment, with a history of delivering impactful results.
  • Proven ability to manage Digital Operation third-party suppliers and enforce Service Level Agreements (SLAs).
  • In-depth understanding of NOC functions, with experience in building a high-performance operation centre from the ground up.

About Clear Channel:

We're committed to treating everyone with fairness and respect, regardless of their background or differences. We foster an inclusive environment where you can be yourself.

Benefits:

  • Flexible working
  • 33 paid holidays
  • Company Pension Scheme
  • Cycle to work scheme
  • Travel/season ticket loans
  • Discounts across 100s of retailers
  • Social events
  • Charity days


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