Audio Visual Support Specialist

5 days ago


Reading, Reading, United Kingdom Focus Resourcing Group Careers Full time

Job Summary

This role involves providing support for our Audio Visual services, working closely with the Service/Installations Manager and Supervisor.

Key Responsibilities

  • Assist the Service/Installations Manager and Supervisor with daily tasks and ensure all service calls are logged promptly onto Optim and Verisae.
  • Handle customer inquiries via phone and email, maintaining discretion and confidentiality.
  • Arrange for subcontractors to attend calls and raise purchase orders as required.
  • Update engineers assigned calls daily and report any calls that need further works to the Service Manager/Supervisor.
  • Ensure customer websites are updated with engineer ETA and delivery of kit/parts.

Requirements

  • Good communication skills and a customer-focused attitude.
  • A working knowledge of A/V installations with some technical knowledge.

Benefits

  • 23 days rising to 25 days + Bank holidays.
  • Healthcare.
  • Pension.


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