Customer Service Manager

1 day ago


Derby, Derby, United Kingdom Kinetic Office Recruitment Full time
Customer Service Manager

Our client, a leading manufacturer in the flexographic industry, is seeking a highly skilled Customer Service Manager to join their team in Foston, Derby. This is a fantastic opportunity to work in a fast-paced environment and contribute to the company's success.

Key Responsibilities:
  • Manage the customer service team, ensuring excellent customer experience and resolving any issues that may arise.
  • Develop and implement effective customer service strategies to drive business growth and improve customer satisfaction.
  • Collaborate with sales and production teams to ensure seamless communication and efficient order processing.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed.
  • Provide training and coaching to team members to enhance their skills and knowledge.
  • Maintain accurate records and reports to track customer interactions and service levels.
Requirements:
  • Proven experience in customer service management, preferably in the flexographic industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve complex customer issues.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in Microsoft Office, particularly Word and Excel.

We are looking for a highly motivated and organized individual who is passionate about delivering exceptional customer service. If you have a background in customer service or a related field and are looking for a new challenge, please apply for this exciting opportunity.



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