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IT Support Specialist

1 month ago

StokeonTrent, Stoke-on-Trent, United Kingdom Allocate Full time
Job Title: Junior IT Support

About the Role:

We are seeking a highly motivated and customer-focused Junior IT Support to join our team at Allocate. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide initial point of contact for customers and respond to incoming calls and requests.
  • Manage and resolve customer incidents and requests in a timely manner.
  • Escalate complex issues to senior support staff or management as needed.
  • Develop and maintain strong relationships with customers through effective communication and issue resolution.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Customer-focused and results-driven approach.
  • Ability to work collaboratively as part of a team.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements to support work-life balance.

About Us:

Allocate is a leading provider of healthcare technology solutions, dedicated to improving patient safety and outcomes. We are passionate about making a positive impact in the healthcare industry and are seeking like-minded individuals to join our team.