BMS Industry Operations Director

3 days ago


Swindon, Swindon, United Kingdom SSE Enterprise Full time
About the Job

We're looking for a seasoned Operations Manager to lead our team at SSE Enterprise.

This is a challenging yet rewarding role where you'll be responsible for delivering high-quality support services to our customers, while driving sales growth and improving operational efficiency.

As a skilled leader, you'll manage contracts worth over £1 million annually, oversee technical and commercial aspects, and ensure that we meet or exceed our sales and margin targets.

You'll work closely with our Support Engineers, providing guidance and direction to help them achieve their goals and deliver exceptional results.

Key Performance Indicators:

  • Sales growth: Meet or exceed quarterly sales targets.
  • Contract management: Deliver high-quality support services to customers, meeting or exceeding service level agreements.
  • Operational efficiency: Improve processes and procedures to reduce costs and enhance productivity.
  • Talent development: Foster a culture of learning and development, helping our Support Engineers grow and succeed in their roles.

Requirements:

  • 5+ years of experience as an Operations Manager in the BMS industry.
  • Proven track record of delivering high-quality results, meeting or exceeding targets and KPIs.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving skills, with the ability to develop creative solutions and identify improvement opportunities.


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