Customer Service Manager

7 days ago


Sandhurst, Bracknell Forest, United Kingdom Betting & Gaming Limited Full time

Role Overview:

We are seeking a dedicated Customer Service Manager to lead our shop team and deliver exceptional customer experiences.

About the Job:

The successful candidate will be responsible for driving sales, managing stock, and maintaining shop standards.

Key Responsibilities:

  • Serve customers with enthusiasm and knowledge.
  • Take bets on sports and events.
  • Demonstrate products and betting terminals.
  • Handle customer complaints and concerns.
  • Maintain shop standards.
  • Open or close the shop as needed.

Working Patterns:

Our shops operate 8am-10pm Monday-Sunday, with varying weekly rotas including long and short shifts.

What We Offer:

  • Competitive salary of £25,000 - £30,000 per annum.
  • Pension scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Optional overtime subject to availability.


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