Debt Recovery Agent

2 days ago


Liverpool, Liverpool, United Kingdom JB Leitch Ltd Full time

We are seeking a detail-oriented and organized professional to join our team as a Debt Recovery Agent, where you will handle calls and correspondence across a portfolio of cases to optimize income on behalf of our corporate clients.

The successful applicant will have excellent communication and negotiation skills, resilience, a strong work ethic, and be a great team player. Experience in a similar role is desirable but not essential.

Responsibilities

  • Handle telephone calls and obtain an appropriate resolution
  • Update information on our case management and client systems
  • Monitor diary dates and ensure that deadlines are met
  • Deal with routine incoming correspondence, drafting replies as appropriate and resolving queries
  • Ensure financial transactions are dealt with efficiently and in accordance with agreed procedures
  • General administrative tasks as requested (e.g., photocopying, filing)

Requirements

  • Previous call/case handling experience in a similar role
  • Excellent listening, verbal & written communication skills
  • Resilience when dealing with contentious issues
  • Ability to plan and prioritize workloads
  • Strong IT skills including MS Office
  • Organized and able to work effectively within a process-driven environment
  • Effectively work within a team

Benefits and Perks

  • A competitive salary of £23,000 per year
  • Additional leave
  • Bereavement leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Gym membership
  • Health & wellbeing programme
  • Life insurance
  • Referral programme
  • Sick pay
  • Store discount

Working Conditions

  • Full-time office-based role
  • Normal working days: Monday to Friday - 37 hours per week
  • This is a permanent position


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