Debt Recovery Agent
2 days ago
We are seeking a detail-oriented and organized professional to join our team as a Debt Recovery Agent, where you will handle calls and correspondence across a portfolio of cases to optimize income on behalf of our corporate clients.
The successful applicant will have excellent communication and negotiation skills, resilience, a strong work ethic, and be a great team player. Experience in a similar role is desirable but not essential.
Responsibilities
- Handle telephone calls and obtain an appropriate resolution
- Update information on our case management and client systems
- Monitor diary dates and ensure that deadlines are met
- Deal with routine incoming correspondence, drafting replies as appropriate and resolving queries
- Ensure financial transactions are dealt with efficiently and in accordance with agreed procedures
- General administrative tasks as requested (e.g., photocopying, filing)
Requirements
- Previous call/case handling experience in a similar role
- Excellent listening, verbal & written communication skills
- Resilience when dealing with contentious issues
- Ability to plan and prioritize workloads
- Strong IT skills including MS Office
- Organized and able to work effectively within a process-driven environment
- Effectively work within a team
Benefits and Perks
- A competitive salary of £23,000 per year
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount
Working Conditions
- Full-time office-based role
- Normal working days: Monday to Friday - 37 hours per week
- This is a permanent position
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