Automotive Claims Advisor

1 week ago

Liverpool, Liverpool, United Kingdom hireful Full time

The Role:

A Commercial Insurance Claims Handler is required to join our Claims Specialty Team based in Liverpool. This role is highly customer-focused, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from start to finish.

This role would suit a person who is keen to progress within insurance and has experience in motor, property, and liability insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations, and business policies & procedures.

Key Responsibilities:

  1. You will be managing claims from across different products, such as Property, Liability, Marine, and Business Interruption, ensuring service standards are met and/or exceeded.
  2. You will keep an efficient diary system for all claims, ensuring claims are chased as required.
  3. You will provide the broking department and clients with claims information and reports as required.
  4. You will ensure complex claims are handled as per the group procedures.
  5. You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure the best outcome on each claim.
  6. You will produce claims MI/claims reports when required.
  7. You will meet with clients and present claims information when required.

Requirements:

  1. You will have robust Property, Liability, Marine, and Business Interruption insurance claims handling experience, coupled with strong commercial awareness and a full understanding of insurance claims procedures.
  2. You will be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies.
  3. Acturis system knowledge (desirable, not essential), being able to use MS Excel, MS Word, and Outlook.

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