Parts Advisor

3 weeks ago


Grays, Thurrock, United Kingdom Motus Group Full time
Job Summary

Motus Truck & Van is seeking a highly skilled and experienced Parts Advisor to join their dynamic team in Grays. As a key member of the Parts team, you will be responsible for delivering exceptional customer service, managing stock levels, and ensuring the smooth flow of jobs.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer enquiries, both internal and external, while upselling at every opportunity.
  • Stock Management: Maintain accurate stock levels by checking stock in against delivery notes and storing stock in the correct locations.
  • Pre-picking and Processing: Pre-pick Mercedes-Benz parts and accessories for the workshop to ensure efficient job completion, and process payments for customers' parts.
  • Enquiries and Communication: Handle all walk-in, telephone, and internet enquiries, ensuring they are managed to a high standard and exceed customer expectations.
  • Key Accounts: Actively review and find opportunities within key accounts to drive business growth.
  • Health and Safety: Maintain high levels of Health and Safety standards in the workplace.
  • Teamwork and Adaptability: Work efficiently and effectively as part of a team, and be adaptable and flexible in your approach to work.
Requirements
  • Kerridge Experience: Proven experience with Kerridge software.
  • Teamwork and Communication: Commitment to working as part of a team and excellent communication skills.
  • Administrative Skills: Excellent administrative skills, including knowledge of DMS/Stock Control.
  • Customer Service: Strong customer service skills and attention to detail.
  • Basic IT Skills: Basic IT skills and a good standard of numeracy.
  • Industry Knowledge: Passion for the automotive industry and knowledge of Mercedes-Benz vehicles.
Company Benefits
  • Holiday Allowance: 30 days holiday per year, increasing with length of service.
  • Pension Scheme: Auto-enrolment pension scheme with employer contribution.
  • Medical Insurance: Discounted medical insurance scheme.
  • Career Development: Opportunities for career development and growth.
  • Referral Bonus: Referral bonus for introducing friends.
  • Discounted Days Out: Discounted days out with family and friends.
  • Retail Discounts: Retail discounts saving £££'s on shopping and dining out.
  • Salary Finance: Salary finance options.
  • Family and Friends Discounted Car Scheme: Family and friends discounted car scheme.
  • Mental Health First Aiders: On-site mental health first aiders.
  • Discounted Healthcare Scheme: Discounted healthcare scheme.
  • Life Assurance: X2 basic salary life assurance.
  • Internal Engagement Initiatives: Internal engagement initiatives.
  • Uniform Provided: Uniform provided.

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