Office Based Customer Advisor
1 week ago
We are currently seeking a detail-oriented and people-focused individual to fill the position of Administration and Customer Service Advisor. As a key member of our team, you will be responsible for handling customer inquiries, processing claims, and carrying out various administrative tasks.
Key Accountabilities:
- Ensuring efficient communication with customers through multiple channels.
- Supporting customers throughout their claim journey.
- Contributing to logistical processes by arranging pickups and drop-offs.
- Efficiently setting up new claims within our internal systems.
- Carrying out a range of administrative tasks as required.
- Maintaining accurate customer records.
- Managing caseloads effectively, ensuring seamless progress through our in-house system and regular project meetings.
- Focusing on personal growth and achieving set targets.
- Handling excess payment collections.
Necessary Skills and Qualifications:
- Demonstrated proficiency in GCSE English and Mathematics.
- Proficiency in Microsoft Office suite (Outlook, Word, Excel, and PowerPoint).
Compensation Package: A competitive salary (£28,200) plus benefits like performance bonuses, extensive training opportunities, and employee discounts on company offerings.
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