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Customer Service Representative

4 weeks ago

Leeds, Leeds, United Kingdom Hollywood Bowl Group Full time
About Us

Hollywood Bowl Group is a leading provider of experiential family entertainment in the UK and Canada. We operate 74 centres across the UK and 13 centres in Canada, under the Hollywood Bowl, Puttstars and Splitsville brands. Our mission is to bring families and friends together for affordable fun and healthy competition.

The Role

We are seeking a Customer Service Representative to join our team at one of our centres. As a Customer Service Representative, you will be at the forefront of delivering exceptional customer experiences, ensuring that our customers have an enjoyable and memorable time with us. Your primary responsibilities will include:
  • Welcoming customers and providing a warm and friendly welcome
  • Hosting parties and events on the lanes
  • Serving food and drink from our bar and diner
  • Providing support and assistance to customers as needed

What We Offer

We offer a range of benefits to our employees, including:
  • The opportunity to earn an extra 50p per hour, paid to you every month
  • Access to apprenticeship programmes and our in-house management training programmes
  • Optional pension plan
  • Additional days holiday with length of service up to five days
  • Ongoing training and development, with the opportunity to fast track your career
  • Free game vouchers every month
  • 30% discount off food and drink for you and up to five friends
  • 50% off food when you are working
  • Access to our Employee Assistant Programme (EAP) for you and your family, plus access to our dedicated Mental Health First Aiders
  • Financial long service awards
  • A £15 donation to our dedicated charity partner when you complete your induction
  • Enhanced maternity, paternity, adoption, and shared parental leave benefits
  • Opportunity to join our healthcare cash plan

Requirements

To be successful in this role, you will need to have:
  • Great customer service skills, with the ability to communicate at all levels
  • High energy and the ability to work in a fast-paced environment
  • A friendly, supportive and helpful team player
  • Flexibility with working hours and shift patterns
  • Basic literacy and numeracy skills

Working Hours and Shift Patterns

Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from our team members. Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday:
  • Weekday AM shifts are typically 09.00 - 17.00
  • Weekday PM shifts are typically 17.00 - 00.00
  • Weekend AM shifts are typically 09.00 - 18.00
  • Weekend PM shifts are typically 16.00 - 01.00

Induction and Training

You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.