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Assistant Store Manager

2 months ago

Dumfries, Dumfries and Galloway, United Kingdom ESTÉE LAUDER Companies Full time

Job Summary:

We are seeking an ambitious and high-performing Assistant Store Manager to play a leading role in the success of our store and team. As a key member of our retail team, you will support the Store Manager in leading, coaching, and developing our team of Sales Advisors to achieve sales, customer service, and operational targets.

About the Role:

This is an exciting opportunity for a self-starter with a flair for retail and a passion for coaching others to reach their full potential. You will be responsible for providing inspirational, authentic, and personalized customer service, as well as coaching and mentoring others to achieve their goals.

Key Responsibilities:

  • Support the Store Manager in leading the team to achieve sales, customer service, and operational targets
  • Coach and mentor Sales Advisors to develop their skills and knowledge
  • Provide inspirational, authentic, and personalized customer service
  • Manage inventory, cash reconciliation, and other retail operations
  • Collaborate with the team to achieve sales and customer service targets

What We Offer:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

Requirements:

  • Proven retail experience at Supervisor or above level, preferably within beauty
  • Ability to provide inspirational, authentic, and personalized customer service
  • Experience of coaching/mentoring others to achieve their full potential and to succeed
  • Drive to achieve sales and customer service targets
  • Retail operations experience including inventory management and cash reconciliation
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country