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Audi Senior Service Advisor
2 months ago
Our client, a reputable Main Dealer Motor Garage in the Basingstoke area of Hampshire, is seeking an experienced Assistant Service Manager / Service Reception Manager to join their team.
Job Role: Assistant Service Manager / Service Reception Manager
Salary: circa 36k OTE
Hours: Full-time (Monday to Friday: 8am to 6pm with 1 hour for lunch. Saturday morning cover only in the absence of Service Advisors: 8am to 1pm)
The ideal candidate will have previously worked in a similar role, or perhaps a Service Manager, Front of House Manager, Workshop Controller or Senior Service Advisor.
- Lead by example on a daily basis
- Have an enthusiastic and passionate personality to drive and motivate your team
- Help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives
- Oversee all aspects of the Service Department operations in the absence of the service manager
- Challenge and drive the performance of the front-of-house staff
- Manage, coach and motivate employees to ensure a high quality of staff
- Assist with monitoring performance against agreed targets
- Ensure correct completion of Vehicle Health Checks, up sell conversions and follow up of unsold, deferred work process
About You:
- Preferably a minimum of 3-years experience as a Senior Service Advisor / Workshop Controller / Service Reception Manager / Assistant Service Manager who is highly successful in their current position or already in a similar role
- You will need to be a 'leader' of people and an ambassador for the brand and dealer group
- Can demonstrate a stable career path
- Be capable of balancing the hands-on approach of helping your team, along with running the department when the Service Manager is unavailable
This is a superb position with an industry leading dealer group.
We look forward to hearing from you with regards to the Assistant Service Manager / Service Reception Manager role in the Basingstoke area, which is paying an OTE of 36k.
Contact: Andy at Jago Consultants.
