Implementation Consultant
2 weeks ago
Join Mobysoft Ltd, a fast-growing software business in Manchester, as an Implementation Consultant. As a key member of our team, you will be responsible for ensuring the successful implementation of our SaaS products in the Social Housing sector.
As an Implementation Consultant, you will work closely with our customers to understand their needs and provide technical consulting and product expertise to deliver comprehensive solutions. Your primary goal will be to provide configuration and technical implementation of our products, driving projects from scoping and requirements gathering through to launch and support during a hyper-care period.
Key responsibilities include:
- Providing technical consulting and product expertise to customers
- Determining the scope of the solution and scheduling resources
- Ensuring sales, account management, and support have the appropriate tools
- Producing and managing client-facing documentation
- Conducting implementation pilots and helping customers envision the final solution
- Working with clients to identify and manage data cleansing prior to launch
- Presenting project reviews to internal stakeholders and reporting to PMO
- Traveling occasionally to support key client engagements
Requirements include:
- 3+ years' experience in a B2B and/or B2C role
- Demonstrable ability to understand business and customer needs
- Demonstrable experience in data manipulation using MS Excel
- Natural problem-solving ability and proficiency in SQL
Desirable skills include knowledge and experience working in the Social Housing sector, rent/income management, and housing management systems.
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