Desktop Support Engineer

3 weeks ago


Leicestershire, United Kingdom Fruition IT Full time £27,000

Service Desk Analyst Role:

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We are looking for a skilled Service Desk Analyst to join our team. In this role, you will be responsible for providing technical support to end-users, ensuring issues are resolved efficiently and effectively.

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Responsibilities:

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  • Technical Support: Provide technical support to end-users, ensuring issues are resolved efficiently and effectively.
  • Process Adherence: Follow established processes to ensure service quality and user satisfaction.
  • Stakeholder Communication: Maintain clear communication with stakeholders regarding service performance and any issue escalations.
  • User Training and Support: Assist in user onboarding and provide guidance to promote self-service and reduce recurring issues.
  • Incident and Request Management: Manage incidents, problems, and requests in line with service level expectations, ensuring timely resolution and prioritisation.
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Requirements:

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To succeed in this role, you will require strong knowledge of ITIL or similar ITSM frameworks (incident, problem, and change management). You should also have familiarity with KPIs, SLAs, and reporting tools to evaluate service performance.

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What We Offer:

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  • Salary: up to £27,000 base.
  • Professional Development: Access to ongoing training and career growth opportunities.
  • Benefits: Comprehensive healthcare packages and additional employee benefits.
  • Work Environment: Based at our Leicester Head Office within a supportive and collaborative IT team.
  • Impactful Role: Contribute to improving service desk operations and enhancing service quality.


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