Credit Controller

4 days ago


Salisbury, United Kingdom Tedaisy Insurance Group Full time
Job Title: Credit Controller

Join our team at Tedaisy Insurance Group as a Credit Controller, where you will play a crucial role in supporting our Operations and Finance teams in producing accurate and timely reports and information.

Key Responsibilities:
  • Contact customers by phone to collect missing premiums
  • Use email, SMS, and WhatsApp to accommodate policyholders' preferred method of communication
  • Respond to and resolve customer queries on a one-touch basis
  • Assist with the development of credit control processes and procedures
  • Ensure company service standards are met and maintained in all communications of a financial nature with customers
  • Assist with queries regarding renewal policies
Requirements:
  • Strong numeric skills, including good working knowledge of Excel
  • Previous experience in Credit Control
  • Ideal experience of working with Direct Debit systems or the Insurance industry
  • Knowledge of bank reconciliations
  • Broad experience and understanding of business administration
  • Able to operate in an FCA-regulated environment
  • High degree of customer focus
  • Ability to work collaboratively as part of an effective team
  • Good written and spoken communication skills
  • Understanding of the need for and commitment to the highest levels of confidentiality
What We Offer:
  • Competitive salary: £21,000 - £24,000 per annum
  • 23 days holiday per year (increasing with length of service)
  • Your birthday off (paid)
  • 4 x salary life assurance
  • £500 to spend on your physical or mental wellbeing
  • Company pension
  • Healthcare, including 24/7 GP advice and mental health helpline
  • Discounts at hundreds of brands you know and love
  • Employee assistance programme

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