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Housekeeping Team Leader

2 months ago

York, York City, United Kingdom Middletons Full time
{"title": "Deputy Head Housekeeper", "description": "Role Overview

As a key member of our housekeeping team, you will play a vital role in ensuring our guests experience exceptional stays in immaculate rooms.

Your key responsibilities will include:

  • Implementing and maintaining high standards of cleanliness and presentation in our rooms
  • Mentoring and guiding your team to deliver exceptional service and attention to detail
  • Responding to guest feedback and resolving any issues promptly and professionally
  • Ensuring the team meets deadlines and completes tasks efficiently
  • Cleaning bedrooms to the highest standards
  • Ensuring hotel procedures are followed by the team
  • Deputising for the Head Housekeeper as required
  • Assisting with the induction and training of new team members
  • Assisting with stock ordering and linen management
  • Coordinating the team to deliver exceptional service
What We're Looking For

We're seeking a highly motivated and detail-oriented individual who is passionate about delivering exceptional service and maintaining high standards.

You will need to be able to communicate effectively with colleagues and guests, and be able to work well under pressure.

Previous experience in a 4-star hotel environment with supervisory or management experience is desirable, but not essential.

We offer a rewarding role with opportunities for career progression, as well as a range of benefits including:

  • 28 days annual leave (rising to 33 days after 5 years)
  • Wagestream - access to up to 40% of your wages as you earn them each week
  • Tips paid monthly
  • Free use of the gym facilities and discounted spa treatments
  • Generous employee discounts in food, beverage and accommodation
  • Pension and Life assurance
  • Employee Assistance Programme
  • Enhanced maternity and paternity pay
  • Apprenticeships available
  • Bespoke training programmes accessible for all
  • An engaging and supportive work environment
"}