Academic and Operations Lead

4 days ago


London, Greater London, United Kingdom Informa Connect of Informa PLC Full time
About Us:

Informa Connect of Informa PLC is a leading global events business that organises over 500 large-scale branded and transaction-oriented events in 14 specialist markets.

Job Summary:

We are seeking an experienced Academic and Operations Lead to join our team at Informa Connect of Informa PLC. As an Academic and Operations Lead, you will be responsible for collaborating with the Head of Operations on the implementation of the Operations objectives.

Key Responsibilities:
  • Collaborate with the Head of Operations on the implementation of the Operations objectives.
  • Manage production and implementation of show project plans, ensuring timely completion of operational tasks.
  • Implement internal and external Service Level Agreements on all allocated events.
  • Oversee production and delivery of the show exhibitor manual.
  • Compile post event reports and KPI analysis.
  • In collaboration with the Head of Operations and Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.
  • Work on the implementation of changes / improvements to the Customer Journey.
  • Sets up routes of communication, constructive feedback with internal and external parties to always ensure best customer experience.
  • Setting, monitoring and management of direct reports' performance objectives and identifying training needs.
  • Work with colleagues to achieve best practice in terms of operational planning and management.
Requirements:
  • Good working knowledge of the exhibition industry & venues.
  • Strong existing network of high-quality suppliers to the exhibition industry.
  • Computer literate and proficient in the use of commonly used business software.
  • Effective verbal and written English communication skills.
What We Offer:
  • Estimated salary: $65,000 - $85,000 per annum.
  • Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely.
  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
  • Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from home (almost) fully.
  • A flexible range of personal benefits to choose from, plus company funded private medical cover.
  • Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.


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