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Insurance Claims Specialist

2 months ago


Cardiff, Cardiff, United Kingdom Direct Line Insurance Group plc Full time
Field Insurance Advisor Apprenticeship

About Direct Line Group

We're a leading insurance company that combines decades of industry experience with talented people in various fields. Our goal is to provide excellent customer service while delivering innovative insurance solutions.

Job Summary

We're seeking a Field Insurance Advisor Apprentice to join our Home, SME, and Commercial Claims team in Cardiff. As a Field Insurance Advisor, you'll work with customers to resolve insurance claims, providing excellent service and ensuring timely resolutions.

Key Responsibilities

  • Conduct on-site claim visits, gathering evidence and completing digital scoping.
  • Support vulnerable customers and conduct ad-hoc claim investigations.
  • Review digital evidence to gather information and provide accurate cost scoping.
  • Assist customers during events and surge deployments.
  • Conduct re-inspections to support cost control and customer journey.
  • Deliver exceptional customer service.

Requirements

  • A*-C (9-4) GCSE in Maths and English.
  • 3 A-Levels' A*-C in any subject.

Desirable Qualifications

A degree in any subject at a grade 2:2 or above is desirable. You'll need to commit to acquiring a full driving license within the first year of the role if you don't already have one.

What We Offer

  • 9% employer contributed pension.
  • 50% off home, motor, and pet insurance.
  • 25 days holiday (rising by 1 each year to 28) + bank holidays.
  • Additional optional Health and Dental insurance.
  • Employee discounts and cashback.

Ways of Working

We offer a hybrid model that combines home and office working based on your role and team.