Claims Handler

2 months ago


Belfast, United Kingdom Sedgwick Full time
About the Role

We are seeking a highly skilled and motivated Claims Handler to join our Domestic Major Loss team in Northern Ireland. As a Claims Handler, you will play a critical role in delivering exceptional customer service and ensuring that claims are handled efficiently and effectively.

Key Responsibilities
  • Deliver excellent customer service throughout the lifecycle of the claim
  • Have first-class communication skills, both written and verbal
  • Competent IT skills, and the capability to maintain electronic files to a high auditable standard
  • Liaise and build effective working relationships with other internal product lines/departments as required
  • Manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster
  • Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times
  • Provide assistance on site on occasion, including minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed
  • Accurate daily time recording, delivering a high proportion of chargeable hours demonstrating technical competence
What We Offer
  • Structured programmes with clear timescales & transparent career pathways
  • Fully supported professional qualifications with rewards
  • Truly flexible working
  • Competitive salary
  • Employee assistance programme for employee wellbeing
  • Life assurance
  • Group Income Protection
  • Private healthcare plan (including pre-existing conditions)
  • A Self Invested Personal Pension Scheme
  • Annual leave allowance of 25 days + public holidays
  • Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps
About Us

Sedgwick is a company that values creativity, caring, and diversity. We believe in cultivating uniqueness and belonging, which allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.

We are passionate and understanding about our colleagues, and we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we're supportive of that.

We're an Equal Opportunity Employer, and we're committed to creating a workplace that is inclusive and respectful of all colleagues.


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