Claims Handler

6 months ago

Belfast, United Kingdom Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Claims Handler - Domestic

The Role:
Are you passionate about delivering an excellent service and want a new challenge?- Do you have great attention to detail?- Would you enjoy being part of a busy, supportive team which can provide great long term career opportunities?- Is flexible work/life balance important to you?

We now have an opportunity for a talented Claims Handler to join our highly successful Domestic team in Belfast.

The adjusters in the team utilise their renowned expertise on domestic claims of significant value and complexity. The Claims Handler role is a technical assistant role, designed to support their work throughout the handling of these claims. We require an Claims Handler to work on a one to one basis with our adjusters, to ensure we can continue to deliver service and handling at the very highest level.

You will have the following skills:
- The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim- Cert CILA/Cert CII or the desire and agreement to attain this during the first year- Have first class communication skills, both written and verbal- Competent IT skills, and the capability to maintain electronic files to a high auditable standard, including preparation of claim documentation as required, and as agreed with the adjuster(s)- A willingness to liaise and build effective working relationships with other internal product lines/departments as required.- Be able to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate- Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times, and have a pro-active claims handling philosophy- The desire and ability to deliver customer service at a very high level, and to meet our goal of making claims easy for everyone- Provide assistance on site on occasion, including minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed- Accurate daily time recording, delivering a high proportion of chargeable hours demonstrating technical competence

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

What will you get for this role?- Competitive salary depending on skills, experience and qualifications- Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home- Healthcare scheme- A Self Invested Personal Pension Scheme- Holiday allowance of 25 days plus bank holidays- Discounts on various products and services- Employee assistance programme for employee wellbeing- Life assurance- Group Income Protection- Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues - so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy

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