Customer Service Claims Handler

4 weeks ago


Belfast, United Kingdom NFU Mutual Full time

About the Role

We are seeking a skilled Customer Service Claims Handler to join our team in Belfast. As a key member of our Injury department, you will be responsible for managing customer claims from initial contact through to settlement.

As a Customer Service Claims Handler, you will investigate and process claims with the policyholders' best interests at heart, while preventing any fraudulent activity. You will engage with customers, NFU Mutual Agents, and third parties to gather necessary information to make fair decisions on claims.

We offer a supportive learning environment, comprehensive training, and opportunities for career progression. Our team enjoys group social activities, and we are committed to helping our local communities and charity organizations.

About You

To be successful in this role, you will have strong communication skills, both written and verbal, and be able to deliver exceptional customer service. You will be an empathetic and supportive communicator who listens and responds to customers' needs. Experience in similar industries, such as financial services or banking, is desirable but not essential.

We are proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory, and welcome applications from people of all backgrounds. We offer a range of benefits, including a competitive salary, annual bonus, contributory pension scheme, and access to savings at High Street brands.

Benefits and Rewards

  • Salary £21,000-£25,000 per annum depending on experience
  • Annual bonus (up to 10% of salary)
  • Contributory pension scheme, up to 20%, including your 8% contribution
  • 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
  • A Family Friendly policy that helps you balance your work and family responsibilities
  • Access to savings at High Street brands, travel, and supermarkets
  • £20 contribution to a monthly gym membership – subject to T&Cs
  • Health and wellbeing plan - cashback for dentist, opticians, physio, and more
  • Access to voluntary benefits, including health assessments, private medical insurance, and dental insurance
  • Employee Volunteering - volunteer in the community for one day each year
  • Unlimited access to Refer a Friend £500 bonus scheme
  • Life Assurance cover of 4 x salary
  • Employee discounts of 15% on a range of NFU Mutual insurance policies


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