Information Technology Specialist

23 hours ago


Gloucester, Gloucestershire, United Kingdom Omega Resource Group Careers Full time

Job Summary: We are seeking a highly motivated Information Technology Specialist to join our team as a Junior IT Support Technician. The successful candidate will be responsible for providing technical assistance and support to employees, ensuring a seamless IT setup for new starters, and handling offboarding processes.

About the Role:

  • As a key member of our IT team, you will be the first point of contact for technical issues, managing troubleshooting efforts, and ensuring fast solutions.
  • You will also be responsible for maintaining IT documentation, tracking tasks through a ticketing system, and developing internal user guides and troubleshooting documents.
  • Additionally, you will support employees with technology issues, hardware & software upgrades, and office equipment replacement.
  • You will collaborate with the IT Manager on additional projects and tasks as directed.
  • Your primary goal will be to contribute to smooth daily operations.

Requirements:

  • You must have solid IT skills and knowledge of necessary software, including MSWord, Excel, and Outlook.
  • Excellent communication and interpersonal skills, as well as fluency in English, are essential.
  • Able to remain calm and logical when troubleshooting technical challenges.
  • Possess a passion for learning new skills and staying up-to-date with industry developments.

Compensation: This role offers a competitive salary range of £24,000 - £30,000 per annum, depending on experience.



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