Technical Support Specialist
24 hours ago
We are seeking a skilled Technical Support Specialist to join our team at In Technology Group. This is a fantastic opportunity for someone looking to grow their career in a fast-paced and collaborative environment.
The ideal candidate will have a minimum of 1 year of experience in IT support and possess strong knowledge of Windows operating systems, Office 365, and basic networking concepts. They should also be able to explain technical issues to non-technical users and work independently with excellent problem-solving skills.
Key Responsibilities:
• Provide first-line technical support for a variety of IT issues, including software, hardware, and network troubleshooting
• Log, prioritise, and manage support tickets to ensure timely resolution
• Diagnose and resolve IT-related problems either in-person or via remote support tools
• Escalate complex issues to second-line support or senior engineers
• Maintain up-to-date knowledge of company products, services, and industry trends
What We're Looking For:
• Minimum 1 year of experience in a similar IT support role
• Strong knowledge of Windows operating systems, Office 365, and basic networking concepts
• Excellent problem-solving skills with a proactive and customer-focused mindset
• Ability to work independently, manage time effectively, and prioritise multiple tasks
• Great communication skills, with the ability to explain technical issues to non-technical users
• A passion for IT and willingness to learn and grow in the industry
Estimated Salary: £28,000 - £35,000 per annum
This role offers a competitive salary, plus additional benefits, making it an attractive option for anyone looking to build their IT career.
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