Senior Engineering Operations Manager

1 week ago


Wellingborough, Northamptonshire, United Kingdom ZipRecruiter Full time
Role Overview

We are seeking an experienced Engineering Technical Services Director to lead our Service & Quality department in Wellingborough, Northamptonshire. As a key member of our team, you will be responsible for providing proactive, effective, and efficient technical service and customer complaint root cause analysis function.

Key Responsibilities
  • Leading a team of 4, including Service Administrator, Service Technician, Quality Controller, and Quality Technician
  • Coordinate activities including primary investigations, corrective action, root cause analysis, reporting, and despatch
  • Manage customer complaint investigations through to root cause and prepare suitable technical reports
  • Using FMEA, 8D, and Root Cause Analysis to get to the reason of product faults and ensure quality/complaints are supported
Requirements
  • Engineering management experience with a root cause analysis background
  • Proven experience as an Engineering Manager, Engineering Supervisor, Quality Supervisor/Quality Manager/Lead Engineer or similar
  • Root cause analysis experience
  • Engineering qualification – mechanical, electrical, or electronic
Benefits
  • £46,000 + bonus
  • Pension
  • 24 days holiday plus bank holidays plus birthday leave
  • Medicash


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