Account Management Executive
2 weeks ago
At Zoho Corporation B.V., we are seeking a highly skilled Account Management Executive to join our team. As an Account Management Executive, you will be responsible for managing a portfolio of medium-sized customer accounts, driving growth, satisfaction, and retention.
Key Responsibilities:- Develop and execute account plans to meet revenue targets and drive customer satisfaction.
- Build and maintain strong relationships with key decision-makers and influencers across customer organizations.
- Identify and mitigate risks that threaten customer growth, satisfaction, or renewal.
- Collaborate with internal teams, including support, product, and engineering, to resolve issue escalations and ensure customer satisfaction.
- Utilize solution selling expertise to respond to customer needs and help them realize business value from adopting Zoho's suite of products.
- Forecast and track key account metrics, including renewal, upgrades, and pipeline.
- 2-3 years of business development experience in a software/SaaS background, with at least 1 year of account management experience managing SME companies.
- Prior experience in selling SaaS applications, such as CRM, ERP, Accounting, and HRMS, is preferred.
- Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.
- Ability to deliver effective presentations and product demos highlighting the key value proposition.
- Strong communication, interpersonal, and consultative skills.
- Comfortable working independently in a distributed and remote environment.
- Open to travel domestically for customer meetings.
- Comfortable using tools such as CRM for process management and reporting.
- This is a full-time position with a 40-hour working week.
- 25 annual leave days.
- Permanent contract.
- Attractive and competitive salary.
- Pension contributions.
- An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.
- Opportunity to work with and learn from teams in marketing, account management, solution engineering, and partnerships management.
- Travel expenses to meet with customers.
- Macbook and additional screens for your WFH setup.
- A vibrant international environment.
- Continuous personal and professional development opportunities.
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