Customer Service Representative- Hull
1 week ago
About the Role:
We are seeking a dedicated and detail-oriented Customer Service Representative to join our client team in Hull. The primary role will be to assist in managing the backlog of orders and ensure timely and efficient service delivery to our clients.
Key Responsibilities:
• Handle customer inquiries via phone and provide information on wheelchair services, addressing any concerns.
• Process and track orders, ensuring accurate and timely delivery.
• Record and maintain detailed information on the database.
• Liaise with suppliers, repairers, and other stakeholders to facilitate the supply, repair, modification, and collection of equipment.
• Assist with general administrative duties, including tracking referrals, arranging home visits, and managing invoices.
• Provide patients with information regarding Personal Wheelchair Budgets and assist them in accessing these funds.
Essential Skills:
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to handle sensitive situations tactfully.
• Ability to work under pressure and prioritise tasks effectively.
Desirable Skills:
• Previous experience in a customer service role, preferably within the NHS or healthcare setting.
• Knowledge of disability awareness.
Key Attributes:
• Ability to work both independently and as part of a team.
• Methodical and organised approach to work.
• Strong commitment to maintaining patient confidentiality.
• Excellent problem-solving skills and attention to detail.
Benefits:
• On-site parking (free)
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