Shift Supervisor

1 week ago


Blackburn, Blackburn with Darwen, United Kingdom Chubb Fire & Security Limited Full time
About Our Organisation
Chubb Fire & Security Limited is a leading provider of fire and security solutions worldwide. With over ... years of experience, we've established ourselves as a trusted partner for individuals and businesses alike. Our mission is to deliver exceptional customer experiences through innovative solutions and expert service. We're committed to fostering a culture of excellence, where our employees feel valued, supported, and empowered to make a meaningful impact.

The Role
We're seeking a seasoned CX Shift Supervisor to lead our Inbound Customer Experience operation in Blackburn. The successful candidate will be responsible for managing a team of customer experience professionals, providing guidance and support to ensure seamless customer interactions. Key responsibilities include coaching and developing team members, monitoring performance metrics, and implementing process improvements to enhance customer satisfaction and loyalty. If you're a results-driven leader with a passion for customer excellence, we encourage you to apply.

Benefits and Salary
We're offering a competitive salary of £41,000 - £48,000 per annum, depending on experience, plus additional benefits such as flexible working hours, comprehensive health insurance, and opportunities for professional growth and development.

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