Service Blueprint Developer

4 weeks ago


Crawley, West Sussex, United Kingdom ENGINEERINGUK Full time
Your Key Responsibilities:
  • Develop and maintain detailed journey maps to visualize customer interactions and experiences across different touchpoints.
  • Identify opportunities and gaps in the current journey to build more seamless and memorable travel experiences.
  • Define 'To-Be' Customer Journeys highlighting UX Fundamentals, Brand Lifts, and Hero Moments.
  • Lead and aggregate qualitative and quantitative research initiatives, including user interviews, surveys, focus groups, and data analysis.
  • Translate customer insight into actionable design opportunities that are grounded in real customer needs and behaviors.
  • Design and iterate prototypes, testing them with users to validate and refine concepts.
  • Build service blueprints that map the behind-the-scenes processes, systems, and people involved in delivering the experience.



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