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Technical IT Solutions Engineer

2 months ago


Salford, Salford, United Kingdom In Technology Group Limited Full time

Job Title: Technical IT Solutions Engineer

Location: Remote

Salary: £35,000 DOE

Structure: Hybrid (WFH and field)

In Technology Group Limited is seeking a skilled Technical IT Solutions Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support.

The ideal candidate will have experience with:

  • Azure AD & Active Directory
  • Office 365 and applications
  • DNS, DHCP, TCP/IP, WAN/LAN
  • Hyper-V / VMware
  • Security - Anti-virus, Anti-spam etc
  • SharePoint, Teams, OneDrive, Exchange
  • Firewalls, Routers, Switches

Key Responsibilities:

  • Provide technical support to clients remotely and face-to-face.
  • Provide advanced troubleshooting and resolution for network and system issues.
  • Manage and maintain client infrastructure, including servers, networks, and applications.
  • Perform regular system monitoring, backups, and maintenance tasks.
  • Escalate and manage complex technical issues to 3rd line support when necessary.
  • Install, configure, and update software and hardware components.
  • Monitor and respond to service desk tickets in a timely manner.
  • Create and maintain detailed documentation of client environments and issue resolutions.

Requirements:

  • Proven experience in a similar role.
  • Strong knowledge of cloud infrastructure and cybersecurity.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.