Virtual Operations Specialist

3 weeks ago


London, Greater London, United Kingdom Severn Trent Full time
Company Overview
Severn Trent is a leading provider of water and sewerage services in the Midlands. With a strong commitment to customer satisfaction, we strive to deliver exceptional service while promoting a culture of innovation and excellence.

Salary
A competitive salary range of £40,000 - £55,000 per annum, depending on experience, reflects our commitment to attracting and retaining top talent. In addition, a generous holiday package, including 25 days annual leave plus bank holidays, provides ample opportunity for relaxation and rejuvenation.

Job Description
In this exciting role, you will work as part of our Virtual field team, communicating directly with customers through various channels such as FaceTime, WhatsApp, and emails. Your primary goal will be to mitigate the need for field engineers by effectively assessing customer queries and resolving issues at the first point of contact. You will also work closely with stakeholders, including COSC and third-party contractors, to ensure seamless communication and collaboration.

Required Skills and Qualifications
To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike. A strong understanding of the NRSWA (New Roads & Street Works Act) qualification is essential, as is proficiency in business applications such as SAP, EEC, Click, CMP, Site Mate, and GISST. Additionally, you will need to demonstrate a keen eye for detail and analytical skills to accurately assess video calls and photos to determine the location of future repair and maintenance work.

Benefits
We offer a comprehensive benefits package, including an annual bonus scheme, pension scheme, sharesave, dedicated training and development opportunities, and family-friendly policies. Our commitment to employee well-being is reflected in our electric vehicle scheme and retail offers, ensuring that you can maintain a healthy work-life balance while enjoying access to exclusive perks and discounts.

Others
We are proud to foster a culture of diversity and inclusion, welcoming applicants from all walks of life. If you share our passion for delivering exceptional customer service and contributing to the success of our team, we encourage you to apply for this exciting opportunity.

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