Customer Experience Ambassador
1 month ago
About Momentum Services Ltd
Momentum Services Ltd is a multicultural company with a diverse and friendly workforce that makes our people the wealth of our company. We are growing at high speed and are always on the lookout for great talents to join us. Our company provides Eurostar with high-quality Customer Service in the Eurostar Business Premier Lounges, On-board services in London as well as in Paris, Brussels, Amsterdam, Rotterdam. We also take care of the check-in in Amsterdam and Rotterdam Eurostar stations. Our ways of working are focused on reducing our carbon footprints so we can ensure that Eurostar remains a sustainable way of travel.
The Role
We are currently seeking an Assistant Manager for our Business Premier Lounge in London who takes pride in delivering an outstanding Customer Experience. The Lounge Assistant Manager is the Ambassador of Momentum Services Limited and represents our Savoir Faire in terms of customer service to the customers and our client. The role requires a dynamic individual who can take ownership of the lounge operation and engage the team to deliver service excellence. The candidate must have strong communication and organisational skills, and acute attention to detail.
Key Responsibilities
- Manage and motivate a team of supervisors to deliver exceptional customer service.
- Ensure impeccable presentation and maintain a courteous and refined demeanor at all times.
- Take a hands-on approach, lead by example, and demonstrate a strong work ethic, flexibility, and result-driven attitude.
- Demonstrate resilience in a fast-paced and constantly changing environment.
- Develop and maintain IT literacy.
- Fluency in French and English is essential; Dutch is a plus.
Job Details
Job Type: Full-time
Additional pay: Performance bonus
Benefits: Company pension, Employee discount
Experience: Required
Languages: English – Advanced, French – Advanced
Employment: Full-time
Schedule: Monday to Sunday, fully flexible. The Lounge opens from 04:00 to 21:00
Salary: £36,000 yearly
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