Data Center Operations Specialist

1 week ago


Slough, Slough, United Kingdom Equinix Full time

Company Overview

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We enable organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Salary

A competitive salary: £45,000 - £55,000 per annum (dependent on experience).

About the Role

We're seeking a Customer Operations Technician to join our operations team. As a key member of our team, you'll be at the forefront of all we do, maintaining critical facilities infrastructure and delivering best-in-class service to our data center customers.

Your Key Responsibilities

  1. Ensure customer satisfaction by promptly meeting order requirements.
  2. Deliver exceptional customer experiences during interactions.
  3. Support new deployments and existing alterations according to operating procedures.
  4. Provide on-site support through access control and escorting services.
  5. Develop into a trusted point of escalation for customers.
  6. Lead and support projects following standard operating procedures.
  7. Assist vendors on projects & support on physical customer audits.
  8. Reviews and responds to work order requests in the queue, following commitment times.
  9. Escalates and expedites orders according to standard procedures, with supervision for non-standard procedures.
  10. Maintains detailed written records of work activity.
  11. Updates local asset databases and other systems.

Requirements

  • Experience in Customer Service, Operation Centres or Data centres.
  • Experience of Cat6a / Fibre Cabling techniques (Installation, Termination & Testing).
  • You will need to be willing to work a shift rota that includes day and night shifts.
  • Motivation to work autonomously.

Benefits

  • Competitive salary: £45,000 - £55,000 per annum (dependent on experience).
  • 25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions).
  • Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage, and Gymflex Membership.
  • Investment: Employee Stock Purchase Plan and Company Pension Plan.
  • Travel: Cycle to Work Scheme and Annual Season Ticket Loan.
  • Excellent growth and advancement opportunities.

Why Equinix?

We're committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know.



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