Customer Service Representative

2 weeks ago


Glasgow, Glasgow City, United Kingdom Barclays Bank Plc Full time
Job Summary:
We are seeking a skilled Customer Service Representative to join our team at Barclays Bank Plc. As a key member of our business banking team, you will be responsible for providing exceptional customer service while resolving complex customer needs and requests.

About the Role:
This role requires excellent communication skills, problem-solving abilities, and attention to detail. You will work closely with colleagues across the bank to align and integrate customer care processes, identify areas for improvement, and develop recommendations for change. Your primary goal is to provide a unique, personalized resolution for each customer case, ensuring their needs are met and exceeded.

Responsibilities:
• Provide customer service through various communication channels, including chat, email, and phone.
• Execute customer service requirements to resolve more complex customer needs and requests.
• Collaborate with teams across the bank to align and integrate customer care processes.
• Identify areas for improvement and develop recommendations for change in customer care processes.
• Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolution of specific customer inquiries and issues related to the bank's products and services.
• Development and execution of reports and presentations on customer care performance.

Requirements:
• Previous experience in a customer service role.
• Excellent verbal and written communication skills.
• Problem-solving ability and attention to detail.
• Ability to work independently and take ownership of tasks.
• Technical knowledge – basic computer skills and ability to use Microsoft products such as Outlook.

What We Offer:
A competitive salary of £26,500 per annum, based in either Knutsford or Glasgow, with working hours between Monday to Saturday, 8AM to 8PM.

  • Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers. The ideal candidate will be a team player with strong communication skills and a passion for delivering excellent customer experiences.Key Responsibilities:Engage with customers through various channels, providing timely and effective...


  • Glasgow, Glasgow City, United Kingdom WHSmith Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated Customer Service Representative to join our team at WHSmith Glasgow Queen Street Simply Food. In this role, you will be responsible for delivering exceptional customer service and promoting our products.About the Role:Provide exceptional customer service and ensure a positive...


  • Glasgow, Glasgow City, United Kingdom Sparscotland Full time

    Job Title: Customer Service RepresentativeAt Sparscotland, we are looking for a dedicated individual to join our store team as a Customer Service Representative.This is an exciting opportunity to deliver excellent customer service and support in a fast-paced retail environment.We estimate the salary for this position to be around £18,000 - £22,000 per...


  • Glasgow, Glasgow City, United Kingdom Teleperformance Full time

    Company OverviewTeleperformance is a leading global provider of customer experience solutions. As a company, we pride ourselves on delivering world-class customer service to our clients and their customers.We are seeking a talented Customer Service Representative to join our team at Lloyds Banking Group.


  • Glasgow, Glasgow City, United Kingdom Holland & Barrett International Limited Full time

    We are looking for a Customer Service Representative to join our team at Holland & Barrett International Limited in Central Station, Glasgow. This permanent role offers 16 hours of work per week at £12.00 per hour, with a 25% colleague discount and 28 days of annual leave pro rata.The successful candidate will have a passion for health and wellness and be...


  • Glasgow, Glasgow City, United Kingdom Oakbank Care Home Full time

    Job Title: Customer Service Representative Oakbank Care Home is seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our front desk staff, you will be responsible for maintaining a well-organized office environment, handling filing and record maintenance tasks, and performing...


  • Glasgow, Glasgow City, United Kingdom Tesco Partners Full time

    Tesco Partners is a leading retailer dedicated to providing excellent customer service. We're looking for a Customer Service Representative to join our team, offering a minimum of 16 guaranteed hours each week. Our schedule allows for 3 weeks' notice, ensuring stability and predictability.In this role, you will be responsible for providing exceptional...


  • Glasgow, Glasgow City, United Kingdom Minerva Marketing Full time

    Executive Training ProgrammeWe are seeking a highly motivated and enthusiastic individual to fill the role of Customer Service Representative at Minerva Marketing. As a key member of our growing business, you will have the opportunity to develop your leadership and management skills through our comprehensive training programme.Key...


  • Glasgow, Glasgow City, United Kingdom New Roots Institute Full time

    Role OverviewWe are seeking a Customer Service Representative to join our team at New Roots Institute. As a key member of our sales floor team, you will provide excellent customer service and support to our customers.The successful candidate will have a strong ability to communicate effectively with customers and colleagues alike, ensuring a positive...


  • Glasgow, Glasgow City, United Kingdom Barclays Bank Plc Full time

    Job Description:We are seeking a talented CUSTOMER SERVICE REPRESENTATIVE to join our team at Barclays Bank Plc.About the Role:This is an exciting opportunity for you to work in a dynamic environment, providing exceptional customer service and support to our Retail Banking customers. As a Customer Service Representative, you will be the first point of...


  • Glasgow, Glasgow City, United Kingdom SSP Full time

    Job Title: Customer Service RepresentativeAbout Us: SSP is the Global food travel experts, providing dynamic career opportunities with a host of benefits. Our company has more than 500 brands, from our own creations to well-known franchises like M&S and Burger King.Role Overview: As a Customer Service Representative at Camden Food - Glasgow Hospital, you...


  • Glasgow, Glasgow City, United Kingdom Hotel Du Vin Full time

    If you're looking for a challenging and rewarding role in customer service, we encourage you to apply for this Customer Service Representative position at One Devonshire Gardens by Hotel du Vin.As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, responding to queries, and resolving any issues that...


  • Glasgow, Glasgow City, United Kingdom One O One Off Sales, Ltd. Full time

    We are looking for a customer service representative to join our team at One O One Convenience Stores. In this role, you will be responsible for providing excellent customer service, ensuring that the store is fully stocked and well-merchandised, and adhering to security measures at all times.We offer a competitive salary of £19,000 - £23,000 per annum,...


  • Glasgow, Glasgow City, United Kingdom ENGINEERINGUK Full time

    About the JobWe are seeking a highly motivated Customer Service Representative to join our team at ENGINEERINGUK. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and working in a fast-paced retail environment.The successful candidate will have excellent communication skills, be able to work well...


  • Glasgow, Glasgow City, United Kingdom Kind Consultancy Full time

    Telephony Banking RoleA leading Banking & Financial Services brand, serviced by Kind Consultancy, is seeking a skilled Customer Service Representative for a 6 month contract role in Glasgow. The position offers a competitive pay rate of £17.89 per hour via umbrella company. As a key member of the team, you will deliver exceptional customer service via...


  • Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Glasgow, we're seeking highly motivated Customer Service Representatives to contribute to our dynamic team. Key responsibilities include delivering exceptional customer service, participating in operational workflows, and collaborating with colleagues to achieve goals.Key Requirements:High school diploma or equivalent.Previous...


  • Glasgow, Glasgow City, United Kingdom Teleperformance Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to provide exceptional customer service to clients via phone, email, and chat. As a key member of our team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.The ideal candidate will have excellent communication and...


  • Glasgow, Glasgow City, United Kingdom Minerva Marketing Full time

    Unlock Your Potential in a Fast-Growing CareerAre you looking for a new challenge that will take your skills to the next level?We are seeking a highly motivated individual to join our team as a Customer Service Representative. As a key member of our sales and customer service team, you will be responsible for building strong relationships with clients and...


  • Glasgow, Glasgow City, United Kingdom McQueens Dairies Full time

    At McQueens Dairies, we are seeking an experienced Customer Service Representative to join our team in Glasgow. As a key member of our customer service team, you will be responsible for providing exceptional service to our existing customers through outbound residential development calls.This is a fantastic opportunity to work with a growing family brand...


  • Glasgow, Glasgow City, United Kingdom Threeuk Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer experiences, resolving queries efficiently, and exceeding sales targets.Your primary goal will be to drive customer satisfaction by delivering outstanding service, identifying...