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Client Manager

4 weeks ago


Brighton, Brighton and Hove, United Kingdom American Express Full time
About the Role

We are seeking a highly skilled Client Manager to join our Global Client Group. As a Client Manager, you will be responsible for retaining and growing our existing portfolio of clients, delivering exceptional customer service, and driving business growth through strategic account management.

Key Responsibilities
  • Develop and maintain strong relationships with key clients, understanding their business needs and objectives.
  • Identify and pursue new business opportunities, leveraging our suite of products and services to drive growth and retention.
  • Collaborate with internal stakeholders to deliver tailored solutions that meet client needs and drive business results.
  • Monitor and analyze client satisfaction, identifying areas for improvement and implementing strategies to enhance the client experience.
  • Stay up-to-date with industry trends and competitor activity, applying this knowledge to inform business decisions and drive growth.
What We Offer

As a Client Manager at American Express, you will have the opportunity to work with a diverse range of clients, develop your skills and expertise, and contribute to the success of our business. We offer a competitive salary, bonus incentives, and a comprehensive benefits package, including medical, dental, and vision insurance, as well as a generous paid parental leave policy.

Requirements
  • Proven experience in client management, sales, or account management, with a strong track record of driving business growth and retention.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of customer satisfaction.
  • Strong negotiation and influencing skills, with the ability to drive business results through effective communication and relationship-building.