Operations Coordinator

3 weeks ago


Wolverhampton, Wolverhampton, United Kingdom Bromford Full time
About the Role

We are seeking an experienced Operations Planner to join our team at Bromford, a leading housing association. As an Operations Planner, you will play a crucial role in delivering a cost-effective, customer-focused repairs and maintenance service for our customers' homes and neighbourhoods.

Key Responsibilities
  • Scheduling and managing engineers' diaries to ensure they complete the maximum number of jobs possible each day.
  • Coordinating with engineers, customers, and internal stakeholders to ensure services are delivered smoothly and on time.
  • Ensuring customers are kept informed about the status of their repairs and when they can expect work to be completed.
  • Managing complex schedules and prioritizing tasks effectively to meet business needs and customer expectations.
Requirements
  • Experience working in a similar planning role, with a strong understanding of systems and tools required to manage complex schedules.
  • Excellent communication skills, with the ability to liaise with engineers, customers, and internal stakeholders.
  • Ability to balance business needs with customer and engineer expectations.
What We Offer
  • A competitive salary and benefits package, including 27 days annual leave and a performance-related pay scheme.
  • A comprehensive wellbeing package, including a wellbeing app and access to free virtual GPs and mental health support.
  • A choice of two pension schemes, with employer contribution rates of up to 10% of salary.
About Us

Bromford is a housing association that owns and provides over 47,000 homes for people who cannot access market housing. We are committed to recruiting, developing, and retaining colleagues who are representative of the diverse communities we work with.

We are a proud Disability Confident and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.



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